What’s in a name? Islamic banking rebrands

Islamic banking is based on core principles of the religion. So it is striking that some banks are removing the word “Islam” from their names – a sign of both the potential of Islamic finance to grow, and the obstacles to it becoming mainstream.

In January, Dubai-based Noor Islamic Bank changed its name to Noor Bank. Abu Dhabi Islamic Bank (ADIB), the emirate’s largest sharia-compliant lender, now plans to call itself Abu Dhabi International Bank when operating abroad.

In both cases, the changes are part of the banks’ plans to expand. They aim to move well beyond a relatively small group of customers who stress religious permissibility, to a much larger customer base for whom pricing and service quality are key.

This approach could help Islamic banks establish themselves globally, not just in the Muslim-majority regions, and appeal to larger numbers of non-Muslims as well as Muslims.

But the banks feel that to broaden their appeal and compete directly with conventional institutions for customers, they need to play down their Islamic nature among the public.

“Rebranding is an essential part of widening the appeal of the industry, whether we call it ethical, alternative or sustainable finance,” said Yerlan Baidaulet, a member of the board of executive directors at the Saudi Arabia-based Islamic Development Bank, a multilateral institution.

“Our mindset has to be global, we have to think wider in terms of customer appeal. Why monopolise the concept and keep calling it only Islamic?”

Islamic banks, which follow principles such as bans on interest payments and pure monetary speculation, have been growing rapidly in the Gulf and southeast Asia for a decade. In the six-country Gulf Cooperation Council they now account for about a quarter of total banking assets.

In the past couple of years growth has slowed in some countries, however, as the banks have largely run out of new customers who are willing to base their choices primarily on an institution’s Islamic credentials.

In Qatar, for instance, asset growth rates of Islamic banks have dropped to just above those of their conventional peers, cutting a large lead which the industry previously held. Islamic banking assets in Qatar grew 12.2 per cent in 2013, down from 35.1 per cent in 2011, central bank data shows.

So to continue expanding, the banks have two options. One is to compete for the mass of consumers – by some estimates, 60 or 70 per cent of the population even in a mainly Muslim country – who base their choice of bank on non-religious factors.

ADIB is in the process of acquiring a large number of such customers; in April it said it had agreed to buy the United Arab Emirates retail banking operations of Barclays for an expected price of 650 million dirhams ($177 million).

The Abu Dhabi bank is now trying to persuade roughly 110,000 former Barclays customers to stay with ADIB rather than moving to conventional banks.

The other growth option for Islamic banks is to move into new markets in Asia, Europe or Africa, in countries which have Muslim minorities but where establishing a profitable presence will require attracting large numbers of non-Muslims.

The banks have no intention of changing the sharia-compliant nature of their products. But removing the word “Islam” from their names is a way of avoiding any perception that Islamic banks focus on religious issues while neglecting aspects such as quality of service.

Islamic banks had an advantage over conventional banks in being able to stress the moral foundations of their business – a consideration which has become more important since banking abuses fuelled the global financial crisis.

A survey which ADIB commissioned found 1,000 retail customers in the UAE, Egypt, Turkey, Indonesia and Britain believed a lack of ethical principles was the biggest problem in their banking relationships.

However, Islamic banks were seen as lacking best industry practices and failing to deliver a simple banking experience. Rebranding can help to change that.

*This article was originally published on Times of Malta on 3 July 2014. Read the original article here.

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